hgyz Responsible Gaming — Your Safety Is Our Priority
Gaming is for enjoyment — not stress. Know your limits, use the tools available, and get support when you need it.
What Is Responsible Gaming and Why Does It Matter?
hgyz believes that online gaming is a form of entertainment — it should never have a negative impact on your financial or mental wellbeing. The core of responsible gaming is staying aware of your limits, making informed decisions, and seeking help when needed.
Online gaming is now easily accessible to many people in Bangladesh. That is why we want every player to game mindfully — without harming their family, work, or health. At hgyz, we provide multiple protection tools to help you stay in control.
Our Protection Tools
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be lowered — any change takes effect after at least 24 hours — so you do not deposit more than intended on impulse.
Self-Exclusion
Suspend your account for a set period or permanently. During self-exclusion, login is completely disabled — and no promotional communications will be sent to you.
Time-Out Feature
Need a short break? Take a time-out for anywhere from 24 hours to 6 weeks. During this period your account will be temporarily closed and will reactivate automatically once the period ends.
Loss Limit
If your losses exceed a set amount, the system will automatically stop you. This can be set on a daily or weekly basis and keeps your budget protected.
24/7 Support
If you have concerns about your gaming, our support team is always here for you. Chat with us in Bengali via live chat or email [email protected] — any time, any day.
Reality Check
After set intervals, a message will remind you how long you have been playing. This keeps you aware of time and reduces the chance of excessive gaming.
Assess Yourself
Ask yourself the questions below. If your answer to one or more is "yes", please contact us or activate self-exclusion.
Have you borrowed or are you planning to borrow money to play beyond your budget?
Have you tried to stop playing but been unable to?
Is gaming damaging your relationship with your family, friends, or work?
Are you placing larger bets to try to recover money you have lost?
Have you lied about or tried to hide your gaming?
Do you feel bored, restless, or stressed when you are not playing?
If any of the above applies to your life, please seek help right now. Losing control of gaming is nothing to be ashamed of — it is a problem that has a solution.
Some Rules for Healthy Gaming
To enjoy gaming at hgyz, it is important to follow a few simple habits. These guidelines will help you keep gaming within the bounds of entertainment.
- Set a fixed budget before you play — only play with an amount you can afford to lose without it affecting your daily life.
- Never treat gaming as a source of income — it is purely a form of entertainment.
- Set a time limit for playing and stick to it.
- Never game under the influence of alcohol or drugs.
- Do not place larger bets out of anger or frustration after a loss to "make up" for it.
- Take regular breaks — use the time-out feature.
- Spend time with family and friends — do not let gaming become a substitute for your social life.
- Do not share your account password with anyone — especially not with minors.
Protection of Minors
hgyz strictly enforces a 21+ age policy. We verify age during account verification. If you have children or teenagers in your household, please use parental control software on your devices and keep your login details secure.
If you believe a minor is using a hgyz account, notify us immediately at [email protected] — we will take immediate action.
hgyz's Commitment
We are not only committed to providing gaming services — we are also accountable for the long-term wellbeing of every player. In addition to operating with SSL encryption and a fair play policy, we train our team on responsible gaming.
No promotion or offer on our platform is designed to encourage problematic gaming behaviour. Let us know any concern you have — we will listen.
Need Help?
You do not have to face a gaming problem alone. hgyz's support team is by your side 24 hours a day, 7 days a week — in both Bengali and English.
Contact Us
Live Chat
Log in to the site and talk to us via live chat at any time — support is available in both Bengali and English.
Email Support
[email protected] — send any responsible gaming request or concern directly to this address.
Account Restrictions
If you want to set a deposit limit, time-out, or self-exclusion, let us know via live chat — we will apply it immediately.
Play Responsibly — Enjoy the Fun
Gaming at hgyz should always be enjoyable. Browse our game categories or check the FAQ for more information.