hgyz Privacy Policy — Your Data, Our Responsibility

hgyz is a trusted online gaming platform in Bangladesh. We believe that every player's personal data is highly sensitive, and ensuring its protection is our ethical and legal responsibility. This Privacy Policy ("Policy") applies to all individuals who use hgyz's website and platform services.

This policy explains the following in detail:

• What types of personal data we collect
• Why and how that data is used
• In what circumstances data may be shared with third parties
• Your rights and control over your data
• How data is stored and protected

By using our platform you agree to this Privacy Policy. If you do not agree with any of its terms, please stop using our services and contact us for assistance.

Various types of data are collected while you use the hgyz platform. This data falls into two main categories:

We may also receive certain transaction-related data from third-party payment providers such as bKash, Nagad, Rocket, and bank transfers. This data is used solely for verifying financial transactions and preventing fraud.

hgyz uses your data for the following legitimate purposes. We have a clear and fair basis for each purpose:

Account management and identity verification: Data is needed to create, manage, and secure your account. Identity verification ensures that only eligible individuals access the platform and prevents access by minors.

Payment processing and financial security: Financial data is used to process deposit and withdrawal requests, detect fraud, and ensure financial security.

Customer support: When you seek help through our 24/7 live chat or email, your data is used to resolve issues quickly and effectively.

Responsible gaming: By monitoring your gaming patterns we can identify potentially problematic behaviour and provide timely assistance.

Platform improvement and personalised experience: Through aggregate data analysis we improve the quality of the platform and present relevant content and offers tailored to you.

Legal compliance: We are legally required to retain and disclose certain data in order to comply with applicable laws, regulations, and directions from regulatory authorities.

hgyz does not sell your personal data to third parties. However, data may be shared in the following specific and limited circumstances:

• Payment providers: Necessary data is shared with bKash, Nagad, Rocket, and bank transfer partners to complete financial transactions. These partners have their own privacy policies and do not use the data beyond their stated purpose.
• Technology and service providers: Data is shared, under contract and only to the extent needed to deliver services, with partners providing technology or cloud services used to operate the platform.
• Legal requirements: We may be required to disclose data under a court order, a lawful request from a government authority, or applicable law.
• Fraud prevention and security: Data may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activity.
• Business transfers: In the event of a merger, acquisition, or business restructuring, user data may be transferred; however, the same privacy standards will be maintained.

Outside the circumstances listed above, no data will be shared with third parties without your explicit consent.

The hgyz platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the platform's functionality.

You can manage cookies through your browser settings. Please note that disabling essential cookies will prevent you from using certain features of the platform.

hgyz has implemented industry-standard technical and organisational measures to protect your data. The key elements of our security framework are:

• SSL encryption: All data transmitted to and from the platform is protected by SSL/TLS encryption technology, which prevents unauthorised interception or modification.
• Secure data storage: Your data is stored on secure servers with strictly controlled access, limited to authorised personnel only.
• Access controls: Role-based access controls for staff ensure that only those who need specific data can access it.
• Payment security: For financial transactions we work with recognised payment processors who follow their own high security standards.
• Regular security assessments: Our systems are regularly reviewed and tested to identify potential vulnerabilities.

Please note that no method of transmitting data over the internet or electronic storage is completely secure. We strive to provide the highest level of protection, but no one can guarantee absolute security.

hgyz retains your data only for as long as it is needed to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Account data: Retained while your account is active and for a legally specified period after it is closed.
• Financial transaction records: Retained for a specified period in accordance with legal and accounting requirements.
• Communication and support records: Kept for the relevant period for dispute resolution and service improvement.
• Marketing preferences: Retained until you withdraw your consent.

Once the purpose is fulfilled, data is securely deleted or anonymised so that you can no longer be identified.

You have the following rights regarding your personal data:

To exercise any of the above rights, please contact our support centre. We are required to respond to your request within the timeframe set by applicable law.

hgyz is for individuals aged 21 and over only. We never knowingly collect personal data from minors.

An age verification process is followed at the time of registration. If we are informed that data from a minor has been collected in error, we will immediately take steps to delete the relevant data and close the associated account.

If you believe a minor has registered on our platform, please notify our support centre immediately.

We may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

• For significant changes, a notice will be sent to your registered email address
• A brief notification may be displayed when you log in to the platform
• The date of the most recent revision will be noted on this page

Continued use of the platform after any changes will be considered your acceptance of the updated policy. If you object to any change, please contact us or stop using the platform.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. hgyz's customer support team is available 24/7 in both Bengali and English.

We take every request seriously and aim to provide a timely resolution in accordance with applicable law and our internal policies.